Last updated: This policy describes how we handle personal information when you use AyyanGo taxi booking services.
1. About this policy
AyyanGo (operated by Sri Hariharan Tours & Travels) provides taxi booking, driver marketplace services, and related mobility features. We may expand into additional travel services such as flights, hotels, trains, and holiday packages. This Privacy Policy applies to all current and future services offered through our website, mobile applications, and partner channels.
2. Information we collect
We collect information necessary to operate a safe and reliable marketplace:
- Booking details: name, phone number, pickup and drop locations, travel dates, vehicle preferences, and special instructions.
- Account information: phone number used for OTP login, saved routes, passenger profiles, and booking history.
- Driver partner data: identity documents, licence details, vehicle information, bank or payout details, availability status, and location pings during active rides.
- Payment information: transaction references, payment status, and limited billing metadata processed through our payment partners. We do not store full card numbers on our servers.
- Device and usage data: app version, IP address, browser type, crash logs, and analytics events to improve reliability and security.
- Communications: messages sent through WhatsApp, SMS, email, or in-app support relating to your bookings.
3. How we use your information
We use personal data to:
- Process taxi inquiries and confirmed bookings
- Match customers with available driver partners
- Provide live ride tracking and trip status updates
- Process online payments, refunds, and receipts
- Verify driver identity and maintain marketplace safety
- Send booking confirmations, dispatch alerts, and service notifications
- Prevent fraud, abuse, and unauthorised access
- Comply with applicable laws and respond to lawful requests
4. Location information
Customers may share pickup and drop addresses manually or through map autocomplete. During an active ride, driver partners share location updates so customers can track trip progress. Location collection is limited to what is needed for dispatch, navigation support, and safety.
5. Payments
Online payments are processed through regulated payment gateways. Payment partners receive the information required to authorise, capture, or refund transactions. We retain payment records for accounting, dispute resolution, and legal compliance.
6. Sharing of information
We share information only when necessary:
- With assigned driver partners to fulfil your booking
- With payment processors to complete transactions
- With SMS, WhatsApp, email, and push notification providers to deliver service messages
- With cloud hosting and analytics providers under contractual safeguards
- When required by law, court order, or to protect rights, safety, and platform integrity
We do not sell personal information to third-party advertisers.
7. Data retention
We retain booking, payment, and driver compliance records for as long as needed to provide services, resolve disputes, and meet legal obligations. You may request deletion of account data subject to exceptions where retention is required by law or ongoing transactions.
8. Security
We apply administrative, technical, and organisational measures including access controls, encrypted connections, and audit logging. No method of transmission over the internet is completely secure; please use strong device protections and report suspicious activity promptly.
9. Your choices and rights
Depending on applicable law, you may request access, correction, or deletion of personal data, or withdraw consent for non-essential communications. Contact us using the details below. OTP login requires a valid mobile number to operate your account.
10. Cookies and analytics
Our website may use cookies and similar technologies for session management, preferences, and aggregated analytics. You can adjust browser settings to limit cookies; some features may not function correctly if cookies are disabled.
11. Future travel services
When we launch additional modules (for example flights, hotels, or holiday packages), we may collect supplementary travel details such as passenger names, itinerary preferences, or identity information required by suppliers. We will update this policy before launching new categories of processing.
12. Contact
For privacy questions or requests, contact us through the phone number or email listed on our website footer. We aim to respond within reasonable business timelines.